Our Services Conditions


  • Cash, in case of another currency other than apply the Chilean pesos exchange rate.
  • Chilean Passengers may pay by check.
  • Transfer or bank deposit, in the case of this option must send proof of payment via e-mail.

Advance Reservations
Tours for one day must be reserved at least 48 hours in advance.

The tours half day should be reserved for at least 3 hours in advance.

Cancellation of Bookings
For cancellation of one day trips must be made at least 24 hours prior to the requested date, otherwise the reservation will be charged at 100% for day of service change will be made at least 24 hours advance.

For cancellation of half day tours must be made at least 2 hours in advance, otherwise the booking will be charged 100%.

Passenger Minimum
All tours are conducted only with a minimum of 2 passengers, except the 2-day excursion to Perito Moreno, which is made only with a minimum of 4 passengers.
Perito Moreno Excursion and Bordercrossing

For the excursion to Perito Moreno, Argentina, you must attach the following documentation:

  • Having your valid passport.
  • For passengers from USA, Australia and Canada, reciprocity fee will be charged one day before the trip.


In the event that a passenger arrives at the border and does not meet these requirements, or a passenger decides not to travel for the companion does not, the company is not liable and therefore there will be no refund.

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Navigation Balmaceda–Serrano Glaciers
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Prehistoric Caves Exploration Tour
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Full Day Torres del Paine
Torres del Paine
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Horseback Riding in Sierra Dorotea
Sierra Dorotea
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